Subscription Products Terms and Conditions

Billing

You will be charged the day your Radical Skincare Subscriptions ships.

The charge will be the price of the product less 15% plus state sales tax.

Radical Skincare collects sales tax in all states. An estimated sales tax will appear in your cart, your actual sales tax will be in your order confirmation email as well as on the packing slip included in your shipment.

Radical Skincare Subscriptions orders do not qualify for promotions and gift with purchase offers that are not specific to the subscription program.

 

Subscription Changes or Cancellations

If you would like to change your subscription’s delivery schedule, simply log in to your account and click “Manage your subscription.” You may change or cancel the scheduled delivery up until the day prior to the next shipment date.

 

Returns

We hope you enjoy your subscription products. However, if you change your mind and want to return a shipment and cancel your membership in the program, you may do so within 30 days of receiving the shipment you wish to return, provided all products in the kit are unopened and unused. Simply return the unopened product within the 30-day return period, and you will receive a full refund on that shipment (excluding shipping and handling). You will need to ensure that you cancel your membership in the Radical Skincare Subscriptions program if you do not wish to receive any future shipments.

To return an order, follow these steps:

  1. Contact Customer Service by email to  customerservice@radicalskincare.com to
    receive your Return Merchandise Authorization (RMA) number.
  2. Be sure to include all products being returned (including all gifts with purchase).
  3. Write your RMA Number on the outside of the box.

To ensure we receive your package, make sure to get a tracking number for your records.. There will be a $15 service charge applied to all refused packages.

To receive authorization for a return, please contact customerservice@radicalskincare.com Please allow up to two (2) weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call customer service at 1-(424)-330-6811.

Ship returned items to TODO: Gerry address: Radical Skincare Returns Processing Department

 

Contact Radical Skincare

We are committed to customer service and value. We welcome specific inquiries and suggestions in regard to Radical Skincare Subscriptions or any other concern you may have. If you have any additional questions, please call us at 1-(424)-330-6811 or email customerservice@radicalskincare.com.

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