Frequently Asked Questions
Product
To start Rosacea treatment using Radical Skincare products.
- We recommend you start with the Advanced Peptide Serum and Anti-Aging Restorative Moisture.
- Once your skin has settled you can incorporate the Age-Defying Exfoliating Pads every 3rd day.
- After a couple days use Age-Defying Exfoliating Pads every second day. After a couple more days start using the Pads everyday.
- Use the Advanced Peptide Serum and Restorative Moisture every morning and every night. Use the Age-Defying Exfoliating Pads in the evening.
All our products are recommended across all age groups. For mature skin, give it an extra boost of peptides with our Advanced Peptide Antioxidant Serum, along with our Age Defying Exfoliating Pads for those key AHA and BHA ingredients! Follow up with Restorative Moisture or Extreme Repair to lock in hydration and antioxidants!
Radical is not certified Vegan.
Our products are safe to use while pregnant but we always request to speak with your doctor prior to using.
The ingredients are included in every product box. You can also see the ingredients on our website on each product page: Click "Ingredients", scroll down and click "View Ingredients", scroll down to "Full Ingredients List"
We will not be restocking the Instant Revitalizing Mask at this time.
Website
At the very top of the page it says, "Have a coupon? Click here to enter your code."
Thank you for contacting us, we will respond to you shortly. We respond the quickest between M - F 9am - 6pm PST.
Our refill program works on 3 options: Every month (15% savings), every other month (10% savings), and every 3 months (5% savings). Feel free to sign up any time, and you have the ability to pause, cancel, or switch refill timelines whenever you like.
Please contact us if you'd like to pay with a different currency. The website shows currency based on location U.S. dollar, British Pounds, and Euros. Any location outside United States, United Kingdom, and Europe is shown the U.S. dollar.
Yes, we call it the Radical Brand Partner Program Learn more about the program here.
Please contact us and let us know which specific coupon did not work.
Find stores that stock Radical Skincare products near you, here.
Click the user icon in the header navigation to show a popup with a login form. Use your username or email address & password to login.
If you don't have a pre-existing account you can either register an account at checkout or register an account by becoming a Brand Partner.
If the login form in the popup isn't working try the login form on the account page.
Maybe you've forgotten your password or need to change your password? Reset your passsword here.
If you login with the correct login credentials but just get a page refresh and it doesn't appear as if you actually logged in, there's a good chance you're browser cookies are disabled.
If you don't have a pre-existing account you can either register an account at checkout or register an account by becoming a Brand Partner.
If the login form in the popup isn't working try the login form on the account page.
Maybe you've forgotten your password or need to change your password? Reset your passsword here.
If you login with the correct login credentials but just get a page refresh and it doesn't appear as if you actually logged in, there's a good chance you're browser cookies are disabled.
- On your computer, open Chrome.
- At the top right, click More (three vertical dots). Settings.
- Under "Privacy and security," click Site settings.
- Click Cookies. From here select "Allow all cookies".
Shipping & Returns
United States & United Kingdom
Shipping to United Kingdom, and United States is a flat rate of $5.95 USD. You receive FREE Shipping to United Kingdom, and United States if your order amount exceeds $75 USD.
Canada
Shipping to Canada is a flat rate of $25 USD. You receive FREE Shipping to Canada if your order amount exceeds $150 USD.
All Other Countries
Shipping anywhere outside Canada, United Kingdom, and United States is a flat rate of $75 USD. You receive FREE Shipping anywhere outside Canada, United Kingdom, and United States if your order amount exceeds $500 USD.
Yes! We also partner with Mecca Cosmetics so all our lovely Australian clients can purchase in store and online through Mecca. The shipping fee to Australia is $75.00 USD, and for orders over $500.00 USD it is free shipping.
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy. While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you’re not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
General
If you would like to order products wholesale, please email customercare@radicalskincare.com. Please provide the name of your store, the quantities that you would like to purchase and a website for Radical Skincare to review. Someone will get back to your promptly.