Frequently Asked Questions

Product

To start Rosacea treatment using Radical Skincare products.

  • We recommend you start with the Advanced Peptide Serum and Anti-Aging Restorative Moisture.
  • Once your skin has settled you can incorporate the Age-Defying Exfoliating Pads every 3rd day.
  • After a couple days use Age-Defying Exfoliating Pads every second day. After a couple more days start using the Pads everyday.
  • Use the Advanced Peptide Serum and Restorative Moisture every morning and every night. Use the Age-Defying Exfoliating Pads in the evening.

See full answer here.

All our products are recommended across all age groups. For mature skin, give it an extra boost of peptides with our Advanced Peptide Antioxidant Serum, along with our Age Defying Exfoliating Pads for those key AHA and BHA ingredients! Follow up with Restorative Moisture or Extreme Repair to lock in hydration and antioxidants!

We sold out due to high demand! We’re aiming to have the SPF back in stock in June ready for 2019 summer. We have a shorten supply because we currently improving the formula!

Yes!

Yes!

Website

At the very top of the page it says, “Have a coupon? Click here to enter your code.”

Thank you for contacting us, we will eventually respond to you shortly. We respond the quickest between M – F 9am – 6pm PST.

Our refill program works on 3 options: Every month (15% savings), every other month (10% savings), and every 3 months (5% savings). Feel free to sign up any time, and you have the ability to pause, cancel, or switch refill timelines whenever you like.

Please contact us if you’d like to pay with a different currency. The website shows currency based on location U.S. dollar, British Pounds, and Euros. Any location outside United States, United Kingdom, and Europe is shown the U.S. dollar.

Yes, we call it Radical Rx view our affiliate program here. Stay tuned for an even have a more advanced affiliate program we will be launching in the future.

Please contact us and let us know which specific coupon did not work. Here is a special coupon, for checking out our FAQ. Get 5% OFF your entire order, use code: FAQ5

Find stores that stock Radical Skincare products near you, here.

Shipping & Returns

Shipping within United Kingdom, and United States is a flat rate of $5.95 USD.

You receive FREE Shipping within United Kingdom, and United States if your order amount exceeds $75 USD.

Shipping within United Kingdom, and United States is a flat rate of $75 USD.

You receive FREE Shipping within United Kingdom, and United States if your order amount exceeds $500 USD.

Yes! We also partner with Mecca Cosmetics so all our lovely Australian clients can purchase in store and online through Mecca. The shipping fee to Australia is $75.00 USD, and for orders over $500.00 USD it is free shipping.

We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy. While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you’re not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:

  • Returns must be made within 30 days of the ship date for a refund.
  • We regret that we do not refund any shipping or handling charges.
  • Please do not mail any packages C.O.D., as they will not be accepted.
  • Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used for the purchase.
  • Returns will be processed within 1 week of warehouse receipt.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

We appreciate your continued support and are proud to offer the Radical promise – maximum potency products, maximum results. More delivery details here.

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