We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
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Thelma –
WONDERFUL I don’t know why I didn’t try this sooner. It has drastically reduced my acne and acne scars even just within this short time frame. My skin is more even and smooth than it has been in years. PLEASE never discontinue this product!
Susan –
Glowing skin! These pads make my skin look amazing! Less harsh than PTR pads. I use these at night followed by a serum.
Kimberly –
Got a sample set of these and in the brief week I have been using them, have seen a significant change in my skin. Tone, clarity, and scaring have all been significantly improved. Bare ski glows and my foundation goes on better. These really are a game changing item in my skin care regime. The price was a bit shocking at first but after using them I can justify the expense!
Marcella –
Both my daughter (23) and I (49) use these pads and we both love them. They help your skin look better, improved overall texture for both of us. We cut them in half as suggested by sephora rep. Tingles a bit first few times you use it but once you adjust no more tingling, good results! Very expensive but cutting them in half helps.
Lee –
Love this product, love this line. I have gone to several dermatologists and none of them have fixed my issues…. Redness, dry and flaky and a few breakouts. Thanks to this product and the line….beautiful skin.
Hilda –
These pads make my skin look amazing! Less harsh than PTR pads. I use these at night followed by a serum. One star off for the steep price tag, but if you cut the pads in half they will last awhile.
Lois –
Love the fact that these use fruit acids to exfoliate my sensitive skin! Normally gritty exfoliators upset my skin but these work a treat! I don’t need to use them every night though, just every 2 days but my skin definitely looks more buffed and primed
April –
I love these amazing exfoliating pads. They are easy and quick to use and leave my skin smooth and glowing. It is possible to add these to an existing routine but I am now starting to use the whole Radical range. These products have really worked wonders for my skin and for me it is a range that delivers what it promises.
Holly Whillas –
I can’t tell you how much I love these – I have perioral dermatitis, adult acne, sensitive and dry skin. It’s FUSSY! I’ve tried this several times on and off, but now I’ve committed to a full size and i’m using them every day. After three weeks, my skin feels as though it’s healing. It’s smoother, clearer, and I think my dermatitis is clearing up (touch wood!)
Michele –
The Age-Defying Exfoliating Pads are effective in brightening my complexion and making my makeup look flawless. I didn’t tell my friends that I was using this product; they remarked that my skin has been looking healthy and that I looked 10 years younger than my age.
Sarah –
All I can say is that the travel size of Exfoliating Pads is a lifesaver! It is the perfect size to bring on all my trips and travels and doesn’t take up any space in my luggage or carry on! One of these pads every other night make my skin look and feel clean and refreshed, no matter how jet-lagged I feel inside! Definitely recommend these for any frequent traveler.