We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
Kate A. –
I had the chance to try the new Advanced Peptide serum of Radical, and it is everything it should! Texture is great, really hydrating and the effect on my skin! I can definitely see that my wrinkles have decreased!
Narinder –
My other favorite product is the serum. It really does give you a healthy glow.
Jamie –
All the nutrients my skin needs with the unbelievably fabulous ‘Peptide infused antioxidant serum’
Amy –
I started using it 4 days ago and my skin looks brighter, healthier, younger – just happier! I will never stop using this product!!
Vivien –
hydrating, moisturizing, provides a healthy glow!
Fantastic results even for my combination highly sensitive skin.
Iwona –
Love! Love ! Love! Miracle products ( rosacea problem )!!!! After 3rd application I notice BIG difference. Highly recommend.
Astrid –
I have Rosacea and found now with this products a needed AntiAging Product. I look young and bright. Thanks a lot! Astrid SPA-Management
Mila O’ –
This product is my ultimate life saver. I have use this for about three weeks now and my fine wrinkles are disappearing already. Thank you so much for creating this product.
Jay Moton –
This serum feels great! My skin is finally getting the hydration it needs is really smoothing out my skin.
Maria Scherer –
I’ve been using Radial Skincare’s Youth Infusion for about a month now. I absolutely love the fragrant and the texture. It leaves my skin feeling smooth and silky. I also noticed that my skin tone started looking more even. I would highly recommend it for my friends and family.
Jessica Pappas –
I’ve been applying the Radical Youth Serum for 1 month now and am very pleasantly surprised! My skin feels and looks more vibrant and I totally love the fresh citrus smell of this product! Can’t wait to try out more of Radical’s skincare line.
Tammy –
The serum absorbs quickly, hydrates without feeling sticky or tacky and supercharges my skin’s hydration. Provides that healthy glow I was lacking in my dull skin. Fantastic results even for my combination highly sensitive skin.
Melissa –
I love using this serum with the same brand moisture.
The serum firms my skin and the restorative moisture hydrates it for all day long.
I really recommend it!
Brooke –
Fantastic results even for my combination highly sensitive skin.
Sophia –
In just a few weeks I have seen a dramatic difference.
Peyton –
I am a bit of a skeptic, but after using Radical Peptide serum for just 2 weeks, I saw a noticeable difference in the smoothness and firmness of my skin. It is expensive but you get what you pay for and this product delivers results!! Going to try the exfoliating pads next!
Johana –
This product is my ultimate life saver. I have use this for about three weeks now and my fine wrinkles are disappearing already. Thank you so much for creating this product.
Rachel –
I have Rosacea and found now with this products a needed AntiAging Product. I look young and bright. Thanks a lot!