We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
Aly –
After 3 weeks of using the Peptide Serum, Moisturiser, Eye Serum and Exfoliating Pads, I noticed a dramatic difference in skin texture and freshness.
Olivia –
Thank heavens for Radical Eye Revive Cream, tiring week end and yet no one can tell!
Patti Joe –
This product has saved me! I no longer look tired and have bags under my eyes. And the smell is heavenly.
Ridley –
Best thing is that I can apply it before concealer and foundation and it doesn’t interfere at all with my look like most eye creams.
Ashley –
I have to say I’m really impressed how magically erases morning puffiness around my eyes. I leave it on my skin few minutes before applying concealer!
Tara –
I have tried so many eye creams and this is the first one that I have seen a real difference with. The skin around my eye is much smoother and the fine lines have definitely reduced.
Andrea –
I noticed a difference in the texture and hydration of my under eye area the first time I used it. Love it! No regrets. Gotta try this one.
Maria –
Eye cream is brilliant, my lines have definitely softened and the eyes have lifted. Best ever I have tried.
Chelsea –
I have been using this eye cream for just over two weeks! I can honestly say I have never seen results like it from a single product!!
Alyssa –
It’s an absolute joy to use. Smells like cucumbers, absorbs quickly, doesn’t irritate my eyes. I’m happy with my purchase.
Elaine –
I have to say I’m really impressed how magically erases morning puffiness around my eyes. I leave it on my skin few minutes before applying concealer!
Hope –
This eye cream is very hydrating, but not thick like so many anti aging eye creams. It’s an absolute joy to use. Smells like cucumbers, absorbs quickly, doesn’t irritate my eyes.
Irene –
At my age (60something) I wouldn’t use anything else. It reduces the puffiness and wrinkles. It’s gentle but powerful.
Janet –
I absolutely love Radical’s Eye Cream. I’m in love with the smell and I always feel like I’m pampering myself whenever I put it on. I really makes a difference too. When I run out and don’t use it for a week or two, I can really notice a difference. ADDICTED!!!
Margaret –
Holy Grail – Don’t you love when you find a holy grail product? I have really liked every Radical product I have tried, I decided to give their eye cream a shot. I’m SO glad I did! My skin was well hydrated after the first use, and stayed hydrated all day. After just a couple days, I was able to skip under eye concealer! AHHHH-MAZING!!!!! If you are in doubt, just buy this.
Paula –
So amazing! Best eye cream ever. This is light and gentle, smells of cucumbers, and absorbs instantly. Best thing is that I can apply it before concealer and foundation and it doesn’t interfere at all with my look like most eye creams. It leaves me fresh and hydrated looking without messing up how my cosmetics look!
Lori –
I’m 32, I’m just starting to see small fine lines and feel dryness under my eyes. This is by far the most expensive eye cream I’ve eve bought, but I wanted to invest in fighting my first signs of age. I like that the bottle is air tight, more likely preserving antioxidant ingredients. This eye cream is very hydrating, but not thick like so many anti aging eye creams.
Carolyn –
Winner! LOVE the eye cream. I was rotating two different ones, but this one is by far superior. I really notice a difference in those annoying little lines around my eyes. Maybe I can hold off the eye job with this stuff!!
Irene –
This is like a miracle in a bottle, it instantaneously smooths over my eyes and eliminates the fine lines! I discovered this product while traveling in Australia! This is fantastic, highly recommend it!
Denise –
After a couple days I noticed a huge difference in my skin. My dark circles were much lighter, closer to natural my skin tone. My wrinkles were less noticeable. I felt so hydrated and cool! I had to share this great product, so I gave the travel size to my best girlfriend to try!
Judith –
Love this product.. I use right before I go to bed and it helps with puffiness in the morning.
Ellie K. –
First I’d like to apologies to my eyes for putting up with all the crazy makeup looks I’ve tried and all the eyeliners and shadows that dry and pull at my delicate eyelids!! (Anyone else??) This crème is so soothing after a long day of wearing makeup, I pat it around my entire eye area the minute I remove all my make up and wash my face. Each morning I wake up refreshed… well at least my eyes look this way!