We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
Sarah walters –
Love the Enzyme Peel! I couldnt believe a product would literally just peel my dead skin off instantly but OMG it happened. My skin has been smooth and radiant. I highly recommend this product.
Tina M Taylor –
The best peel I have ever used. My skin feels smooth after use. I use once a week. Very impressed with entire line.
Amber Dengler –
If this doesn’t transform your skin, I don’t know what will! Honestly I have to say, this Enzyme Peel makes the BIGGEST difference in how my skin looks and feels. It’s a great price for results you get. And afterwards, skincare products, sunscreens, and make up just “sit” or absorb better on my skin. I get so many complements from friends and family, even guys I don’t know mention that I’m glowing!! This is the skincare secret that everyone needs to know about.
Katie –
This literally is the PERFECT Peel! I get really dry skin during the colder months and my make up always looked flakey…UNTIL NOW! All it takes is a few minutes to truly transform your skin. Thank you Radical for such a ride or die product that makes my skin feel baby smooth and makes my foundation look flawless!!!
Tina M Taylor –
The best peel I have ever used. My skin feels smooth after use. I use once a week. Very impressed with entire line.
Sarah walters –
Love the Enzyme Peel! I couldn’t believe a product would literally just peel my dead skin off instantly but OMG it happened. My skin has been smooth and radiant. I highly recommend this product.
Nicole F –
Bought this on a whim while on vacation as my skin was getting a little desperate, after forgetting to pack my usual chemical exfoliator. I was & continue to be so impressed by this peel — I’ve never tried anything that’s ever been as effective as this. From impulse purchase to integral part of my weekly skincare!
Lydia Burnett –
I first tried this after a friend had recommended the product and woo. The product itself is like a jelly (smells like jelly too) once applied it warms to the skin and on massaging around the face you can see the daily pollutants and grime gathering with the product. It does lift a little of the dead skin and does leave skin lovely and soft and much brighter but I wouldn’t say the product itself caters to someone with really dry skin as it appears it is more the dirt of the day being lifted from the face than the dead skin cells. If you have extremely dry skin you would be better trying a strong alpha beta peel instead.
Melissa –
I’ve used up the whole jar of this peel and at first I found it very effective. You can see all the dead skin coming off your face as you massage it in for a couple of minutes. My skin would then look great afterwards and radiant.
Evelyn –
I had never heard of this product or brand so bought it on a whim based solely on the reviews here. I was looking for some sort of glycolic peel / treatment to give me fresher looking skin. It’s turned out to be pretty much my skincare peel I’ve ever bought. It’s a bright pink, fairly thick gel that you apply to dry skin and massage in for a few minutes. It smells a bit like melon. The first minute is when it’s quite thick and sticky and it doesn’t spread all that easily. At first, I thought the mask was going to be more effort than it was worth and I should’ve bought one I could slap on and leave. Then, at the minute mark, it totally transformed in texture to something in between water and oil. At this point, it’s lovely to massage it in. After another minute, you’ll notice blobs forming which are supposed to be old dead skin. I figured it was probably just the mask balling up as they didn’t feel like skin. Then comes the miracle – you rinse it off and even as you are washing it off you can feel the skin is utterly transformed underneath. There’s a softness and smoothness that’s genuinely hard to believe – I’ve never had that even after microdermabrasion and salon glycolic peels. On me, it lasts an entire week. The best way of describing it is to think of baby skin. Best of all, it doesn’t tingle or sting me, even though I have sensitive skin and rosacea. It’s really natural and so the lack of chemicals means there aren’t the common irritants. I LOVE this. There’s nothing like it. I’ve just ordered the body version so I’ll review that once I’ve tried it!”
Juli Martinez –
I am in love with this product! It makes my pores almost disappear and leave my skin so soft. It starts off as gel then turns to water and as you rub you can feel your dead skin in your fingers. It isn’t harsh on your skin at all! Leaves your skin bright and glowy, I could not be without this mask!
Brenda –
Just received this product. It is amazing. I get chemical peels every month and use this.in.between. Love it