We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
Eleanor –
My skin has been transformed from uneven, congested, pigmented and dehydrated to plump, even clearer skin tone
Ariana –
I am so much more confident about my appearance. Radical really has made a radical difference to not just my skin but how I feel about myself.
Diane –
This cleanser really agrees with my skin- the smell is delicious. It is hydrating and kind.
When I rinse my skin feels so comforted.
Eleanor –
Even my pigmentation has greatly improved! I am getting comments for the first time on how lovely my skin is looking
Ellish –
This cleanser is gorgeous – really leaves your skin feeling lovely and soft. Not drying at all. Anything I have tried from this range has impressed me
Giti Fuchs –
I love the face wash. Firstly it smells delicious,I use it in the morning and evening. Putting it on my face makes me feel like im in a spa. I’m hooked!
Antoine –
The best! This is THE best cleanser I have ever used! I say this because I have dry skin. extremely dry skin. winter weather is intense and the wind is constantly in my face. My skin needs all the moisture it can get. This is the best cleanser i’ve ever used, it doesn’t dry out my skin and doesn’t make it feel tight.
Magaly –
This is the best cleanser I have yet used. It tones, hydrates and cleanses. It is gentle to skin but still gets rid of all the makeup and impurities, leaving the skin hydrated and not greasy like some cleansers. I use this cleanser with Clarisonic skin cleansing brush and it works great on my skin. Would definitely recommend to anyone with sensitive and combination skin.
Erika –
One of the gentlest cleansers I’ve found! Gets the job done and leaves my skin feeling clean and non-irritated! Most of the time my skin is so sensitive that even splashing my face with water will turn it slightly red -_- but using this on dry skin first and then rinsing it off with water seemed to be the trick that works best for me!
Chelsea Dunham –
A gentle, non-drying cleansing balm with a herbal-like aroma. it’s low foaming + it doesn’t remove makeup very effectively unless applied to a cotton pad and then rubbed over the face and eyes! make sure to shake the product well on before each use.
Cindy Wilson –
I’ve used Eve Lom cleanser regularly, but considered that the redness that appeared after washing might be alleviated by a change. Radical Extreme Repair is my essential product; I thought I’d try Radical Hydrating Cleanser. It glides on easily, cleanses gently and does not initiate any skin redness or tightness. I wash in lukewarm water first then complete the cleanse with a gentle wipe of a muslin cloth. My skin feels clean and un-distressed. The only reason I am not awarding this product 5 stars is its awkward lid; every night and morning I struggle to open and close the product. I’m hoping its replacement might be easier!
Hannah E –
I have been using this cleanser since christmas and it is very nice. Leaves my skin feeling soft and hydrated after I use it and smells divine (but the smell is not too strong). All in all a very nice cleanser. 💕