We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy.
While we hope that you are always satisfied with your Radical Skincare purchase, we realize there are times that you may need to return a product. If you're not completely satisfied, simply call Radical at service@radicalskincare.com and follow the below return policy:
- Returns must be made within 30 days of the ship date for a refund.
- We regret that we do not refund any shipping or handling charges.
- Please do not mail any packages C.O.D., as they will not be accepted.
- Please make sure to obtain a tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned merchandise. If the warehouse does not confirm receipt, then you may need to track your package to check the status. We are not responsible for lost packages.
- All returns will be credited to the original credit card used for the purchase.
- Returns will be processed within 1 week of warehouse receipt.
- Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
We appreciate your continued support and are proud to offer the Radical promise - maximum potency products, maximum results.
How long will it take to process returns?
After the warehouse receives your return, it generally takes 2-5 business days to process your return.
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
What do I do if I receive a damaged product?
Product(s) damaged during shipping will be replaced. Save the package and all contents, and contact our Customer Service at service@radicalskincare.com for further instructions.
What if shipping and delivery errors occurred with my order?
Should you experience any problems with your order, please contact our Customer Service Support at service@radicalskincare.com immediately, so that we may correct it in a timely matter.
When will my order arrive?
Most orders will arrive within 5 to 10 business days after your order has been processed.
Most orders are shipped within one business day but, please allow 2 to 4 business days to process your order. This allows enough time to process your credit card payment through your financial institution.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time, we do not accept requests for a specific shipping method.
What if my product was damaged?
Please DO NOT dispose of the damaged product until you have contacted our customer service representatives at service@radicalskincare.com. We will ship a replacement order out to you as soon as possible. Orders will be delivered via the most efficient shipping method available. Unfortunately, at this time we are unable to process requests for a specific ship method.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed delivery confirmation, please contact the carrier first with this tracking information. The carrier will assist you in locating this order. If you have contacted the carrier and still failed to locate your order, please contact our customer service support at service@radicalskincare.com immediately as we will be more than happy to assist you with the problem.
Where is my replacement or refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.
Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.
How do I track my package?
Once your order has been shipped, look for emails from us with status updates, or login to your customer account on our website for tracking information. If you need more information, contact customer service at service@radicalskincare.com
When will my credit card account be charged?
Your credit/debit card will be charged when your order ships. Credit card charges will be shown on your monthly credit card statement. Debit card charges will be deducted directly from your bank statement.
Am I responsible for bank overdraft fees?
Yes, you are responsible for any bank fees associated with the use of your card.
Do you charge sales tax or VAT?
For shipments in the USA, we are required to collect sales tax on all orders shipped to an address in CA. For shipments abroad, we follow VAT/TVA requirements.
Can I return a product on a website order?
We believe in complete customer satisfaction. This is reflected in our 30-day satisfaction guaranteed return policy for web orders.
If you are unsatisfied with the product you ordered on our website, you may return the unused product 30 days from the ship date and you will not be billed for the order.
If you wish to return your order, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact us via email to request an RMA number.
returns@radicalskincare.com
We cannot process or refund packages marked "Return to Sender." The warehouse personnel are not allowed to accept packages without an RMA number.
To ensure prompt processing, please send returns to the address provided along with your RMA number. Please note that shipping and handling charges are not refundable, and that customer is responsible for return shipping charges.
Refunds will only be issued to the same credit card to which they were charged.
Scott –
I believe greatly in the benefits of well being and with skin feeling truly this youthful, I feel that Radical Skincare has given me the lift I needed nearing the big 40 !!
Dora –
This is probably my favorite beauty find ever! It hydrates like nothing else.
Molly –
I love this serum saw a difference in my skin after a few days, cannot live without it now. My wrinkles have smoothed out and my face looks a lot brighter 10 out of ten
Hillary –
If I were stranded on a dessert island, this would be the one beauty product I would take. I use this product twice a day and I’m obsessed
Shehera mocellin –
This serum is a must have. My skin is super sensitive and breaks out with most heavy anti aging products but this goes on super light and my skin feels refreshed all day.
Gina montejano –
I really like this because it glides on my skin so easy and it’s not sticky. I was using a vitamin c serum bit this a lot more good ingredients so I will probably switch to this permanently.
J. BRITON –
A friend of mine has a beauty blog and she’s really picky. When she said I should try this I trusted her and she was right. It really does plump my fine lines and all I do is add my regular cream!
Lorrie Jones –
I am such a fan of this serum! I look forward to the feeling of it being applied everyday. IF there is any item you need it’s the serum twice a day. You will be so glad you did.
Amanda Albrit –
A friend gave me a bottle of this to try, and I can’t believe I have never thought I needed a serum, makes all the difference in the world! My face us site dewy!
Lorelei rhoads –
When I use this serum my skin stays hydrated all day long without being sticky. Can’t I believe I never heard of this or used it before!
Ginger Carter –
I am hooked on this! I was using a drugstore serum but this makes my skin feel so much better! Never going back!
Kala Larue –
I swear this stuff is like magic. I don’t have a problem with wrinkles or aging yet, but when I use this, I don’t even need a separate cream and my makeup goes on so easy!
Dana Burke –
With the winter months drying out my skin, the serum provided moisture and hydration to my red and irritated skin without feeling heavy.
Debbie Yanco –
Youth Infusion Serum is just amazing! My skin feels refreshed and moisturized after each use. It’s light and dewy and wonderful!! This product makes my skin look youthful, soft and hydrated.
Giti Fuchs –
Love the serum make any skin feel youthful and soft. I use it daily l. I am basically obsessed with all radical skincare, not only how they make my skin feel but the story behind the products as well. You must try the serum the face wash the moisturizer etc you will love them too!
Jen Teafatiller –
I’m left with a soft hydrating glow!
Renee Turner –
Amazing for my dry, sensitive skin! This has restored back moisture, without making my skin oily. Love it!!!
Rebecca Reinbold –
I LOVE this product. It makes my skin smooth and hydrated without feeling oily. I have some hyper pigmentation too and it faded that and made my face truly look brighter. My new favorite product!
Parker –
Love love love this stuff! Makes my skin feel all tingly right before I go to bed and I wake up feeling great!!
Jaclyn Becker –
Love this product, it feels great, smells clean and has improved the look and feel of my skin in just a few weeks. I highly recommend this product to all the ladies out there looking for radiant skin.
Diana Ripley –
This serum is fantastic! You will love the way it makes your skin feel. it is very hydrating and yet light. I look forward to applying it. Try it you will love it too.
Maryam Aragon –
I’m a Radical junkie, their stuff is high-tech without harmful parabens and sulfates, toxins I avoid like the plague. This is hands down the best youth serum I’ve ever used. Paired with their sunscreen, I look like I just got back from a spa trip in Thailand.
jaime s –
If you’re searching for the fountain of youth in a bottle, look no further. The youth infusion serum has dramatically changed the look and feel of my skin in weeks. My skin has never been more toned, even and clear. I’ve become a fan for life!!! Thanks Radical- your products rock!!
Ash Watson –
My wife bought this for me and being a man, I didn’t realize the point of a serum. However, whilst tying to survive this New York City winter–hot, humid weather and A/C, then temperatures dropping to below freezing in a span of one week–it’s saved my parched skin. Won’t fly without it.
Shirin L –
It gets tingly when I put it on and I can really feel it going to work. My skin is so much brighter and even overall, I’m amazed.
Caroline Miro –
If you want hydrated skin, put this on under your moisturizer. It’s been a game changer in my skincare routine.
lene Paula Wilson –
THE MOST FANTASTIC YOUTH SERUM I EVER TRIED!
Julia Moton –
I’ve been using the youth serum for about a month and it’s making my skin glow beautifully. People are telling me my skin looks amazing! And I love the freshness of it! Definitely a wonderful product from Radical.
Maria Scherer –
I’ve been using Radial Skincare’s Youth Infusion for about a month now. I absolutely love the fragrant and the texture. It leaves my skin feeling smooth and silky. I also noticed that my skin tone started looking more even. I would highly recommend it for my friends and family.
Linda Rafoss –
This little workhorse is the MVP of my skin care routine. It’s worked wonders on my skin, i can’t live without it!
Kym Adams –
I love this! It is very lightweight and left my skin feeling dewey and having a wonderful glow. Would definitely buy again!
Myriam Fuchs –
I love the radical skin care line I am a 67 year old woman and this is my new go to serum it makes my face glow and feel quite youthful! I recommend it to anyone who wants to look and feel younger!!!
Chaya green –
This is the first product from radical that I have tried and I’m hooked I can’t wait to try more of your line. Love the scent and texture of the serum. I’m in my thirties and now is the turn to start taking care of my skin. This is a must have to add on to my skin care regimen!
ilene wilson –
This product is amazing i love it. Thank you much
Feige Chait –
I have sensitive skin which is usually easily it rated by products but this product did me wonders and didn’t irritate my skin at all. I loved this serum especially and plan on buying more. This is my new holy grail! Go buy it.
Tamara dombroff –
One word for you love! Well two or three more obsessed and hooked. Soft on the skin and I feel a smoothness as well after a few days. A must have…
Barrie Lloyd –
I’m in my 30’s and still struggle with oily skin and acne. This product cleared up my skin so fast and makes my face feel smooth and hydrated without the excess oil.
Alix Jaffe –
Love this product! Have been using the past week and my face feels super hydrated. Love the light texture and unlike other serums, has a great smell. Look forward to seeing more results!
Heather Ruhsam –
I’m always tentative to try new products as my skin is really sensitive. But from the moment I applied this, I knew it was different! Love the way it made my skin feel from the first application. And it only got better! Left my skin feeling amazing! Refreshed, youthful, bright!
K Morgan –
The texture is divine and I love how silky smooth my face feels after applying the serum.
Alexis A –
Loved this serum! It goes on smoothly and it feels super light on my face. My skin feels great!
Kathy Cox –
The Radical Skincare serum seems to be working great. I like the lightness of the feel and the way it hydrates my skin. It may be my imagination but I think my skin looks lifted!
Morgan Waller –
The Youth Infusion Serum is now a staple in my daily routine, morning and night. It’s light weight and effective! My skin has a glow and evenness that I didn’t see before using this product. If you’re in cold weather like me (Chicago), I’d recommend pairing the Youth Serum with the Peptide Serum. No going back for me- I’m locked into this stuff.
Alicia C –
Huge fan of this serum. My skin has always been difficult to care for. I’m 26 and simultaneously get wrinkles AND breakouts. Not cool! This serum was great because it instantly made me skin glow while keeping my pores clear. The amazing smell is an added bonus!
Lonnie Jordan –
I was handed a sample from Valerie Plotnikova a rep for the line. This product added a beautiful glowing boost to my daily skincare. It proved flexible with my other products and had a fruity scent of tangerine which I loved. I’d recommend this to other skincare lovers. The benefits were amazing.
Dana Grilikhes Nassi –
I really liked this product – I think it it reduced my wrinkles and lines visibly. I also like the silky feel (not too heavy or gooey feeling) and the scent is really lovely and fresh. The packaging is really clean and the pump dispenser worked beautifully throughout the contents of the bottle. Thank you!
Ashley H –
I am typically skeptical of skin treatments outside of my normal routine. I tried Youth Infusion Serum based on a friend’s recommendation and have been SO pleased. I noticed a difference in my skin after just a few applications. I’ve now recommended to quite a few family members and friends and they are hooked as well!
Maddi T. –
I am quite conflicted on reviewing this product. I certainly noticed a smoother and suppler skin texture, which is great! However I found that using this daily lead to blemishes and increased sensitivity. I use a facial brush, and when using this product consistently, found that my skin would become irritated. At 27 this product may be too intensive for my needs.
Catherine Stacks –
I love the Radical Skincare Youth Infusion Serum. It works as a perfect moisturizing layer underneath my makeup – as a bonus, it smells great!
Valerie Golson –
Love this serum. My skin looks brighter and dewy. Even my makeup looks more even after application!
Roxanne Nesis –
After trying lots of serums, was delighted to find one that works! Great for fine lines and love the citrusy fresh scent.
I like how it glides on and doesn’t flake when my foundation is applied. My skin feels smooth and silky. I would recommend it to my friends. Will definitely continue to use.
Lindsay Burke –
After applying before bedtime, I wake up with more vibrant-looking skin. The serum smells delicious and I plan on using this product long term! It has replaced my retinol cream entirely.
Caitlin Dalton –
I’ve been searching for so long for a product that leaves my skin hydrated and feeling fresh yet doesn’t leave it feeling sticky and heavy. This product is exactly what I needed and my skin loves it!
Branda –
This is a great product..I use it everyday. I’m 60 something and my dermatologist thinks my skin is amazing…I won’t stop using this!
Thanks Radical Girls!!
DeDe Brown –
I really loved this product. I felt and saw noticeable improvement in my skin. It felt tighter, smoother and more importantly younger!
Jessica Pappas –
I’ve been applying the Radical Youth Serum for 1 month now and am very pleasantly surprised! My skin feels and looks more vibrant and I totally love the fresh citrus smell of this product! Can’t wait to try out more of Radical’s skincare line.